The Company will manage systems and processes, which are designed to deliver value and prevent deficiencies in quality. Quality means:

• Compliance with applicable laws and regulations.
• Compliance with Company policies, procedures and standards.
• Conformance to agreed customer requirement.

The quality system will promote and maintain service quality and facilitate continuous improvement within each business process.
All employees are responsible for quality of service to internal and external customers. All employees shall be familiar with and apply the policies and procedures of the Company.